Virtual Network Operator (VNO)
Comtel is a provider of managed telecom services and a reseller of network services from other telecommunications suppliers, but we do not own the telecommunication infrastructure. This would classify Comtel as a Virtual Network Operator VNO, providing the services to our customers without owning the underlying network.
This allows us to maximize the efficiencies of the several Telco suppliers that Comtel has partnered with, such as Bell Canada, Shaw Communications, Navigata, Uniserve Communications and MTS/Allstream. This concept is extremely favorable to our customers as we can customize the solution based on location, requirements and cost, thereby delivering a more flexible solution utilizing several of our suppliers, in most cases.
A fully virtual VNO does not have any technical facilities or technical support; whereas Comtel has the technical staff to take on the initial troubleshooting and potentially deal with the problem without having to contact the underlying supplier. Should we need to contact the underlying supplier, Comtel is placed as a priority due to the amount of business that we provide to our suppliers. This expedited service is then passed on to our valued customers who would benefit from this, as opposed to dealing directly with the underlying supplier for one component of the overall telecom solution.
As a VNO we are also able to provide redundant solutions using two or more providers and bundling or bonding completely different technologies for both internet access and local lines. Combine this flexibility with the value added service, of included lifetime labour support and programming changes, which Comtel provides on our telephone equipment and you have a telecom solution unmatched in the industry.
The BC SPCA has worked with Comtel since 2005 when we desperately needed a new phone system for our Provincial Office. Our experience with Comtel led us to order fourteen more phone systems for our locations across BC. Comtel has ably interconnected our various locations and provided a convenient single point of contact for our telephone needs.
Rebecca Edwards, Manager, Information Technology
TimberWest Forest Corp.
“I wanted to thank you for the unsurpassed service, support, and products Comtel provides TimberWest. Your phone system is excellent. Anytime we needed a change to services or a convoluted configuration adjustment, you responded promptly and professionally. Because of your flexibility and expertise, our phone systems are running smoothly and without interruption.”
Grant Eldridge, Senior Systems Administrator
Pacific Land Group
Throughout the many years (twelve, maybe more?) that we have done business with Comtel Integrated Technologies Inc, your service and expertise have been exceptional. Your equipment recommendations have always been on target—simple, practical, with advanced enough technology to meet future needs. Not only were you able to meet all of our criteria, but you also kept the cost within our budget. Installation was quick, on schedule and without interruption to running our business. All of these attributes would be reason enough to recommend you to anyone contemplating doing any business with Comtel.
I wanted to write to you and Comtel to thank you for the wonderful telephone system that you sold us. I also wanted to tell you how much I appreciate the outstanding service that you provided my company over the years.
Premium Brands Holdings Corporation
“Comtel has been great to work with right from the start of the installation of our three Mitel/Inter-Tel phone systems. We have always been able to rely on the technical staff to solve every challenge that has come up. Overall, the team at Comtel is well equipped to provide excellent customer care.”
Arnold Toews, Purchasing Manager
Hasson & Wong
I wanted to thank the team at Comtel for ensuring our transition to our new phone system went smoothly. This is the second phone system we have had installed by Comtel and they continue to be a great company to work with. Comtel has always been there when we needed them and have gone out of their way to ensure our needs are met quickly and efficiently. Thank you again for the great service.